RETURN & REFUND POLICY

Return Eligibility

Returns are accepted ONLY IF:

• Product is damaged

• Product is defective

• Wrong product delivered

Mandatory Proof

Customers must provide:

• Unboxing video

• Clear photos of the issue

Without proof, returns will not be accepted.

Return Window

Requests must be submitted within 3 days of delivery.

Refund Method

Approved refunds are processed to the original payment method only.

Refund Timeline

Refunds are completed within 7–10 working days after approval.

Non-Returnable Items

• Used products

• Items damaged after delivery

• Products without original packaging

Zilo reserves the right to reject fraudulent or abusive refund requests.