TERMS & CONDITIONS

Welcome to Zilo. By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions.

Business Information

Brand Name: Zilo
Legal Name: Zilo
Trade License No: TRAD/DSCC/016786/2025
TIN No: 865469377657
Registered Address:
House 1 , Block E, Road 1, Banasree
বাড়ী -১, ব্লক-ই, রোড-১, বনশ্রী, খিলগাঁ ও, ঢাকা -১২১৯
Email: support@zilo.life
Phone: +8801337-637144

Products

ZILO is an e-commerce brand powered and operated by Bold Partners, offering pet products including natural pet accessories, treats, toys, chews, and other pet-related physical goods.

All products sold through ZILO are physical goods unless otherwise stated. Product descriptions, specifications, sizes, materials, weights, packaging, and images are provided as accurately as reasonably possible.

Because some ZILO products are made from natural materials and/or handcrafted components, minor variations in color, shape, texture, size, or appearance may occur. Product images are for reference purposes, and actual products may vary slightly due to natural materials, manufacturing batches, packaging updates, photography, lighting, or screen settings.

Product availability and pricing may change without prior notice. ZILO reserves the right to correct pricing, product information, typographical, or listing errors, and to cancel or refuse an order where incorrect information or pricing has been displayed.

Customers are responsible for selecting products appropriate for their pets, including suitable size, type, and intended use, and pets should be supervised while using chew toys, treats, accessories, or similar products.

Orders & Payments

Payments are processed securely via SSLCommerz
Cash on Delivery (COD) is conditionally available
Orders may be canceled before shipment only

Pricing

Prices are shown in local currency and may change without prior notice.

Limitation of Liability

Zilo shall not be liable for indirect or consequential damages arising from product use.

Governing Law

These Terms are governed by the laws of Bangladesh.